Welcome to Schiv Knives. Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit or make a purchase from https://schivindia.in , interact with our services, or communicate with us in any way. By using our Site, you agree to the practices outlined below. 

1. Information We Collect

We collect information to fulfill your orders, provide customer service, and improve our services and products.

1.1. Information You Provide to Us

When you:

●   Place an order

●   Create an account

●   Subscribe to our newsletter

●   Contact customer support

●   Leave a review

We may collect:

●   Full Name

●   Email Address

●   Phone Number

●   Billing & Shipping Address

Payment Details (processed securely by third-party providers)

Account Credentials (if account is created)

Product Preferences and Wishlist Items

●   Communication Records (emails, chats, calls)

 1.2. Information We Collect Automatically

When you visit our website:

●   IP Address

●   Browser Type and Version

●   Device Type and Operating System

●   Pages Visited and Time Spent

●   Referring URLs

●   Date and Time of Access

●   Cookies and Tracking Technologies 

2. How We Use Your Information

Your data is used solely to enhance your experience with Schiv Knives and to deliver top-quality service.

2.1. To Process and Fulfill Orders

●   Validate payment information

●   Arrange shipping and delivery

●   Send order confirmations and tracking information

2.2. To Improve User Experience

●   Tailor product recommendations

●   Improve website functionality

Conduct surveys and feedback assessments

 

2.3. Marketing and Promotions

●   Send promotional emails (only with your consent)

●   Notify you about sales, launches, and offers

●   Retarget ads (based on cookies and behavior)

 

2.4. Customer Support

●   Respond to your queries

●   Address complaints or product issues

●   Provide after-sales service

 

2.5. Legal Compliance and Safety

●   Prevent fraud and abuse

●   Comply with applicable laws and tax obligations

●   Enforce our terms and conditions 

3. Sharing and Disclosure of Information

We do not sell your personal data. However, we may share it under the following circumstances:

3.1. With Trusted Third Parties

Only for purposes necessary to operate our business:

●   Logistics partners (for order delivery)

Payment processors (e.g., Razorpay, Paytm, Stripe)

Customer support services

Email/SMS providers for communication

●   IT and hosting partners

All third parties are bound by strict confidentiality and security obligations.

3.2. Legal Requirements

We may disclose information:

●   To comply with legal obligations

●   At the request of law enforcement or government agencies

●   To protect our rights, safety, or property

3.3. Business Transfers

In case of merger, acquisition, or sale of all or a portion of our business, your information may be transferred as part of the assets. 

4. Data Security

We implement strong measures to protect your data from unauthorized access, loss, or misuse.

4.1. Technical Safeguards

●   SSL encryption for all transactions

●   Secure servers and firewalls

●   Regular vulnerability scans and updates

4.2. Organizational Measures

●   Limited employee access to personal data

●   Role-based permission controls

●   Mandatory confidentiality agreements 

5. Your Rights and Choices

We respect your rights regarding your personal data.

5.1. Access and Correction

You can request:

●   A copy of your personal data

●   Correction of inaccurate or incomplete data

5.2. Data Deletion

You may request deletion of your personal information unless required for legal or contractual purposes.

5.3. Withdraw Consent

You can unsubscribe from marketing emails at any time using the “unsubscribe” link.

5.4. Disable Cookies

Manage cookies through your browser or device settings to limit tracking.

6. Cookies and Tracking Technologies

Cookies help us:

●   Remember your cart and preferences

●   Track site usage and performance

●   Serve targeted ads via platforms like Facebook and Google

Types used:

Essential Cookies

Performance and Analytics Cookies

●   Functional Cookies

●   Advertising Cookies

You can opt-out of advertising cookies using browser settings or third-party tools like 

7. Children’s Privacy

Our website and products are not intended for users under the age of 18. We do not knowingly collect information from minors. If such information is discovered, we will delete it promptly. 

8. Retention of Data

We retain your data:

●   For as long as your account is active

●   As needed to fulfill your orders

●   As required for legal, accounting, or tax obligations

9. International Users

If you are visiting from outside India, your data may be transferred to and processed in India, where our servers are located. We follow all applicable data protection laws to safeguard your rights.

10. Policy Updates

We may periodically update this policy. When we do:

●   The “Effective Date” will change

●   Material changes will be communicated via email or on our homepage

We recommend reviewing this page regularly. 

11. Contact Us

If you have questions, concerns, or wish to exercise your rights under this policy, please reach out:

Update address and information 

Contact Us

Have a question? Please contact us using the customer support channels below.

Address: C-8/1A, Electronic Estate, MIDC, Bhosari, Pune, India, Maharashtra Email: info@schivindia.in